Stanowisko: Cash Collection Specialist with French

Responsibilities:

• Contacting customers to collect money based on ageing focused on selected accounts

• Maintain customer contact notes and other relevant activity
• Maintain accurate records for customer payment status
• Customer account reconciliations
• Review and send periodic Customer Statements
• Action Customer Statements feedback together with AR team
• Give feedback to AR team on bad debts and debt write-offs
• Provide feedback to AR team on payments allocation
• Close cooperation with AR team in any other customer related topic
• Close cooperation with Credit Management teams on credit limits management
• Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues
• Work with O2C manager for process improvements initiatives
• Escalate issues and disputes as appropriate

• Support maintenance and updating of process documentation

Requirements:

• Knowledge of French language level B2

• English with minimal good reading and speaking skills (B1)
• Excellent customer service skills
• Experience in working with MS Office applications (Excel, Word)
• Analytical and problem-solving skills
• Experience in Finance/Accounting – nice to have