Stanowisko: Customer Service Team Leader with German

Would you like to work for the AON Best Employer 2017?

Customer Service Team Leader with German

Miejsce pracy: Gdynia

Responsibilities:

  • Leading a Team of 15-20 CS Agents
  • Managing day to day operations effectively
  • Understanding high-level Client needs and translating them to quantifiable deliverables
  • Conducting Team meetings
  • Communicating updates
  • Managing Team development
  • Counseling employees Team issues/personal issues
  • Answering escalation calls and providing accurate resolution to the Customers
  • Monitoring, recording, analyzing and reporting on activities, trends, results and recommendations relating to team performance
  • Managing a Team to meet all set SLA's/KPI"s
  • Communicating with Client and ensuring resolution to Customer queries
  • Self-developing in relevant field at all times
Qualifications:
  • Fluent in German and very good in English
  • Practical experience (min. 1 year) in managing a team of at least 10 people in CS environment with sufficient understanding of People Management, Tools, Processes and Methodologies
  • Excellent coaching and people management skills
  • Excellent problem-solving skills with attention to details
  • Effective time management & prioritizing skills
  • Excellent written & verbal communication skills
  • Strong interpersonal & leadership skills
  • Ability to multi-task & keep up with a fast-paced environment
  • Background in Travel industry will be an asset

We offer:

  • Work for the Best Employer of 2017 according to Aon Best Employer Survey
  • Great office close to Gdynia Redłowo SKM station
  • Work for an International Client & taking part in the development of the Team
  • Everyday contact with multinational environment
  • Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol
  • vouchers, cinema tickets, vouchers to different shops, etc.)
  • Wide range of development and training options (including soft skills, computer and languages courses)
  • Friendly atmosphere
  • Fruit Mondays to start your week with energy