Stanowisko: Customer Service Team Manager

Responsibilities:

• Managing and developing the team of multilingual Customer Service
• Representatives responsible for incoming calls, emails and support tickets
• Co-ordinating with the accounts & HR team to create and manage contracts within the department
• Recruitment of new team members
• Full responsibility and control for the department work processes and organisation
• Supporting the team by providing guidance and training so that they can successfully develop
• Participating in daily meetings and provide updates on any outstanding customer service issues impacting the company.

Requirements:

• Fluent in English (another European- nice to have)
• Experience in managing of customer services teams
• Experience in the Direct Selling industry would be an advantage
• Collaborative abilities, teamwork, flexibility and interdepartmental communications skills are required
• Skilled at analysing performance data and planning personnel resources based on sales forecasts
• Proficient in Microsoft Office and used to working in CRM systems and with reports
• Ability to establish and focus on priorities.
• Exceptional oral and written communication skills with exceptional attention to detail
• Self-motivated, self-managed
• Ability to see the big picture and plan ahead
• Excellent organisational skills, project management skills and ability to manage multiple deadlines

We offer:

• Full-time employment contract
• Competitive benefit package (incl. private healthcare, sports card, fresh fruit and great coffee)
• Working for the world’s biggest company in the industry
• Possibility to work in a highly professional, stimulating and challenging work environment of a multinational Company with friendly and supportive company culture
• Long-term career prospective, training and development programs
• Competitive salary with bonus opportunity based on company performance
• Fresh, newly set up office in Warsaw