Stanowisko: Transition Manager

Key responsibilities::

• Build close rapport with key internal stakeholders and Clients
• Strong focus on positive transition outcomes, in line with the Client’s needs
• Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
• Compliance and continuous improvement to the Transition Methodology
• Thorough and proactive project tracking – risk, issue, escalation and milestone management
• Strong budget management, with usage on budget templates
• Team management during transition
• Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
• Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
• Help on documenting policies and procedures to be used as best practice
• Handling prospect or existing client presentations
• Respond to RFI/ RFP’s along with the solutions team
• Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain 
  

Requirements::

• Very good English language knowledge (B2/C1)
• Any other European language is nice to have
• Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
• Participated in F&A transitions with different levels of complexity
• Participated in process discovery/due diligence exercise prior transition
• Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
• At least 3 years of intense customer facing roles
• Strong Project Management skills
• Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
• Understanding of process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
• Good knowledge of MS Project and MS Visio (process mapping methodologies)

We offer::

• Permanent contract (after trial period)
• Development and training options
• Reward & recognition programs
• Multinational environment
• Attractive bonus system
• Working with great people in friendly atmosphere